Ramon - Founder/Head VIP Concierge
Originally from Puerto Rico, Ramon was bitten by the Disney ‘bug’ as a young boy nearly 35 years ago during an amazing family vacation to Walt Disney World for New Year's celebrations. It was his first trip to Disney and since then his passion, dedication, and total immersion in the Disney experience has created a knowledge base equal to none.
Ramon eventually became a Walt Disney World Cast Member in 2004, serving first as a Grand Gathering Greeter at Disney's Contemporary Resort and then later moved to its Front Desk. After his experience at the Front Desk, Ramon then was transferred to Disney's Risk Management Department. These unique roles in both front-end and back of house hospitality gave Ramon the expert insider knowledge that he brings to Theme Park Concierges VIP services, allowing him to plan amazing vacation experiences for his Guests.
As the Founder of Theme Park Concierges, a Charter Member of D23, an Annual Disney Pass-holder and a Member of Tables of Wonderland, Ramon has accumulated over fifteen years of Guest Services’ experience in the hospitality industry. Ramon is committed to delivering excellence and careful attention to detail for every one of Theme Park Concierges’ Guests.
Jesus Gutierrez Senior Concierge - Marketing and Social Media VP
Born and raised in Maracay, Estado AraguaC Venezuela since a little boy had always been enthralled by the Disney culture and its Magic. With a degree in Economics and a Masters in Finance from Universidad Bicentenaria de Aragua, I want to take Theme Park Concierges to the next level in excellence and service.
Customer Service has always been a priority in every company I have worked with including Ferreteria Epa in Venezuela, a company very similar to Home Depot. In Hospitality, my experience with Reunion Resort, Calypso Cay Resort, Westgate Lake and Vacation Village has given me the tools and the experience to being you and your family an amazing experience with us at Theme Park Concierge. I am a Disney Annual Passholder, member of D23 and Tables in Wonderland.
José Miguel Oropeza VIP Concierge
Hello everyone! My name is José. I born and raised in Barquisimeto, Venezuela. Since I was a little kid the words “creativity and imagination” was always on my mind and my veins—that’s why I decided to be an engineer. For almost 3 years working in a manufacturing company, I made a hard decision to leave my country and focus on something better for my life. Being here in the US showed me parts of me that I never had the opportunity to explore. I was the Activities Coordinator for a very important resort here in Orlando where I realized that I was happy making others happy, and for me that’s the best feeling. Theme Park Concierges gives me the opportunity to keep exploring that part of me and I’m trying every day to take it to another level with my experience and good customer service. I’m more than sure that we’re going to have a good time at the parks where we will see that MAGIC is real.
